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Getting Along With Nurses

Update (7/28): A nurse read my post and sent me a comment. I have included it below. Also, as pointed out by Karen in the comments section, nurses can be “hims” as well. It wasn’t my intention to leave out all the wonderful male nurses. Initially I had written this post with “him/her” but it felt too awkward. And due to my grammatical issues, I couldn’t bring myself to use “they” when referring to single nurse.
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Last week, in my post titled Doctors & Nurses, K8 left this comment/question:

I’m about to start the journey of medical school. If you had to give advice to someone just starting, what would you say is the best way to appreciate and/or get along with the nursing staff?

 

I thought that was a great question. And if you glance back at that post, you’ll see that I said I’d answer her question in a separate post because I thought it was such a good question. Now, I still think it’s a good question, but I am struggling with coming up with a good answer — at least a good enough answer to justify writing a separate post for it.

As I look back on my 3rd year rotations, I’d say most (probably 98%+) of my interactions with nurses have ranged from neutral to very positive. I remember the first time I felt like I encountered a rather — gruff — nurse. She kind of just brushed me off. She was busy. It wasn’t like she was overtly mean to me. Another time I asked a nurse to do something and she mumbled about doing it later. I was like, ok… and my senior resident swooped in and let her know that we needed it done immediately. Needless to say she was not happy with him. But she did what he asked. In her defense, she was having a bad day before we talked to her. I had seen her on the verge of tears minutes earlier.

I guess I can only remember 2 sort-of-negative experiences. The rest of the time I have had nurses who at least answered me. Other– er, many times I have been roaming the halls of the hospital, completely lost, and a nurse is usually the one who asks me if I need help and points me in the right direction. Other times I have been staring at a stack of charts and a nurse chimes in asking which one I am looking for and she finds it for me.

On the other hand, I know that there are medical students who have had bad experiences with nurses. One classmate of mine recounted one instance that almost had her in tears. I’d like to think that this is more the exception, though.

But back to the question that I had intended to answer.

Do I have a secret to dealing or getting along with nurses? No. Everyone will do it differently based on their own personalities. And admittedly, there will be some personalities that may not mesh very well. Occasionally I watched as some of my classmates interacted with the nurses. Honestly, there were times I cringed. I felt like they were treating them like “the help.” Sure, it was a snapshot; maybe my classmate was having a bad day.

As for me, one thing I made a point of doing was to introduce myself by first name to a nurse during my first conversation with her. Usually this would be in the beginning of the conversation. The introduction usually got me their name too. And I tried to use her name each day when I saw her. Because when you follow an inpatient for even a few days, most likely you will have to talk to the patient’s nurse multiple times. I never cared if the nurse remembered my name or not. But I wanted her to know that I knew her name.

That’s pretty much it. That’s my answer. Because at the root of it, all they want is respect for the hard work they do.

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After posting this, I received a comment from @eyeseeyouarein, an ICU nurse:

Take good care of your patients, we’ll like you. Do that and treat us with respect, listen to us, and show common courtesy in your communications? We’ll love you. Get to know us, trust our judgement, and be our partner in care? We’ll cover your ass.

So there you have it… a perspective from the nursing side of things.

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Today’s Medical Lesson — Sausage Fingers

In my continuing quest to prepare for Step 2 CK in just over a week, I have been going over practice questions. Here’s something I reviewed today — a condition called Psoriatic Arthritis.

Here’s is a picture depicting classic symptoms of the disease:



Classic symptoms include:

  • morning stiffness
  • deformed joints
  • nail involvement
  • dactylitis
  • “pencil in cup” deformity on x-ray of hands

My favorite one is dactylitis — aka “sausage digit.” See the man’s left index finger? That’s the sausage digit — a diffusely swollen finger.

And that’s the lesson for today.

And I have really been wanting to share about what I learned last week (or was it the week before). It was about something called the “anal wink.” But I guess that will have to be for another day.

Hope ya’all are having a fantastic Thursday!

Update: And a thanks to Ryan who commented below to remind me to add the “pencil in cup” classical finding on x-ray!

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Can We Really Understand Our Patients?

The following post originally appeared on Medscape’s The Differential on January 12, 2011.

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Knowing I had recently completed a rotation in OB/GYN, a friend asked me how they (medical schools) make male medical students understand what their pregnant patients feel like. It was an interesting question. And it got me thinking about understanding what our patients go through – no matter their age, or sex, or condition.

As medical students, there is not much discussion about how our patients feel. Sure, there are classes about human suffering. But these classes deal with generalities. Each patient experiences their condition in their own unique way. To draw upon the obstetrical cases, telling a woman that she is pregnant can be met with a variety of responses that range from fear and dread to joy and elation.

I once heard Dr. Wil Alexander say, “The moment a symptom occurs, a story begins.” Those words seemed so profound at the time that I wrote the idea down and saved it. Each patient who walks through the hospital doors is more than a symptom. They are more than a diagnosis. They are more than a disease. They are human beings who have a story – a story that is just waiting to be told.

The question that my friend raised, regarding how male medical students are made to understand the experiences of their pregnant patients, made me realize that there is little done to help us understand our patients’ experiences. But I am okay with that. Because each experience is too individual to explain away with a blanket statement. It is impossible for anyone to know exactly how another feels.

The important thing, in my opinion, is for us to connect with our patients and convey that we acknowledge that they are going through a difficult or trying situation and to offer ourselves as they cope with it. It can be something as simple as giving them permission to be candid about their raw emotions – the frustrations and fears that build up – in a safe environment where no one will betray their trust or judge them or treat them any differently because of it.

It would probably be a good thing if we could understand exactly what our patients were experiencing. It would probably help many of us with our empathy. But without that ability to understand perfectly the experiences of our patients, we are left with the ability to accept perfectly the experiences of our patients. And I suspect that for most of them, this much is enough.

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“You’d be surprised.”

Not long ago a classmate and I were told that there was a patient who needed his chest tube removed. The intern said one of us would do it. Initially I was going to do the pulling. But it really didn’t matter. Neither of us had ever done it.

Before we reached the patient’s room, our intern verbally walked us through the steps we needed to do in order to safely remove the chest tube. After all, you don’t want to be giving instructions at the bedside while the patient is awake and afraid.

It turned out the patient was very afraid. He had just experienced having a chest tube removed a few days ago. For reasons I was not familiar with (as I had never met him before and never looked at his chart), he had required a second chest tube. Now, though, it was time for the second one to come out.

As I bent over the bed cutting off the sutures the patient continued to express his fear. It had been very painful the last time it was done. He also wanted to make sure that we waited long enough for the pain medication to kick in (he had received some IV pain medication from the nurse right before we came in).

I finished cutting the sutures and the patient looked at me and asked if I had ever done this before. For a split second my mind froze. I didn’t want to say no. But it is bad form to lie to a patient. After gathering myself, my answer came out: “You’d be surprised. This is actually fairly common in the hospital.” At this point my classmate chimed in that chest tubes were fairly common and it was pretty routine for them to be taken out.

It worked. The patient seemed to find comfort in the fact that his procedure was simple — and in the process he appeared to move away from the question he initially posed of whether or not the two medical students in his room had ever done the procedure before.

My classmate ended up pulling the chest tube. The patient was actually quite happy about the whole ordeal; it hurt a lot less than the previous one. He even said that he wanted us doing his chest tubes next time he needed one pulled.

The way I answered my patient when he asked if I had ever pulled a chest tube was not something I came up with alone. I actually heard of it from a pediatrics attending physician. She recounted a similar incident that occurred to her while she was in residency. She told us that the patient looked at her and asked her if she had ever done a procedure before. And her answer was, “You’d be surprised how many of these I’ve done.”

By the very nature of medical education, there will always be a patient who is our “first.” Our first intubation, our first blood draw, our first whatever. Sometimes, we have to, as my attending told us, “fake it” until we make it. That’s the only way we can learn.

And for those readers who are not familiar with medical education, this may sound terrifying. But the intern, who had pulled many chest tubes, was by the bed when the time came for the pull. Should something have gone wrong, we were being supervised.

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A Record Day

Before surgery my senior resident muttered something about the surgery being 4-12 hours long. At first I thought it an exaggeration. Then I realized he wouldn’t do that. So I ran away from the OR.

Ok, I didn’t run. But I did walk quickly away; I headed straight for the cafeteria. Because at that point I hadn’t had anything to eat yet.

By the time I came back from breakfast the patient was in the holding room. I found my attending and resident looking over her chart. We then had a few words with her before leaving the holding room. Soon we saw her being wheeled into the OR by the anesthesiologist and the nurse. I followed her in. By now it was 7:50 AM. I was thankful I had taken the time to escape for food.

After the patient got into the room, it took a while before we had everything set to go. The eventual incision time was around 9:17 AM. This, of course, was after all the prep work we had to do beforehand.

Official closing time was about 5:50 PM. I stood for the entire thing. My hands trembled at times as I retracted massive amounts of fat. Throughout the surgery the surgeons kept complaining about the amount of fat she had. Fat really does make a surgery difficult. And I saw first-hand. At one point, I stuck my hand into her abdomen to see how much fat she had. I placed my hand along the entire depth of her subcutaenous fat. About 3/4 of my hand disappeared.

And now I’m home. It’s 7:30 PM. I want to eat. I can’t imagine how hungry I’d feel if I hadn’t eaten breakfast. And I don’t think it’s fair that while the surgery team has to stand there the entire time, the scrub tech and nurses get rotated out for scheduled breaks.

My legs are bitter.

And my stomach, too.

But I’m ok. Only one week left of surgery.

Oh, and I almost forgot. My attending taught me how to suture a JP drain in place! It looks rather ugly, but it works.

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The Details Matter

In clinic today I saw one of Dr. B’s patients. I grabbed the chart, went to see the patient, and came back to present to Dr. B.

After 3 weeks at my site I have managed to avoid seeing any of Dr. B’s patients. Let’s just say that Dr. B is rough around the edges and his vocal chords have a propensity to produce very loud noise when speaking to people. He is also over 60 years old and looks like he could be your grandfather.

Anyways, while presenting my patient to him, I mentioned that my patient had experienced dark red blood in her stool for “months.” The conversation then continued like this:

Dr B: Months? What do you mean months?!? Is it 2 months or 200 months? It matters!

Me: Right (while nodding my head. He is right, after all. I have nothing about which to argue.)

Dr. B: In medicine, the details matter. Are you married?

Me: No

Dr. B: Do you have a girlfriend?

Me: Not at the moment.

Dr. B: Well when you get a girlfriend you ask, “Do you have a lot of money?” She says yes, and then your next question is, “How much?” See? The details matter!

Me: (Nodding my head)

Point taken. The details matter. Got it, coach!

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I get a shadow tomorrow!

The first years have completed their first year. Now it’s time for their 4-week clinical ward experience. They were given the option of ranking the different specialties and the dean’s office did their best match up the students to their requested specialties.

Tomorrow will be the first day of their ward experience. I have already been notified of which students have been assigned to me. The first years were also told and instructed to contact their third years about where to meet up. I haven’t been contacted yet. It’s not like I blame the guy, though. For some reason, they gave the first years our pager number. Which is kind of ridiculous since they don’t have pagers yet. So they have to figure how to use the hospital paging system, page us, and wait for us to return the call. I suppose it’s because they can’t just give out our contact information without our permission.

On my surgery team, there are already 3 third year medical students — two of which are from my school. I have one 1st year. She has 2. So rounding will become a large group experience.

Should be fun. I remember when I had my clinical ward experience after my first year. Hopefully they will find the experience useful.